We understand if there are adverse weather conditions that appropriate footwear needs to be worn on journeys to and from school but parents are reminded that all students must wear their normal school shoes during the day.


Contact can be made with a member of staff via a note in the relevant section of the planner, by letter, a phone call or an appointment can be made by phoning reception. If you are not sure who to talk to, the office staff will direct your message to the relevant person.

If the concern is particular to a lesson, the subject teacher should be contacted. Other concerns should be directed to your daughter’s Form Tutor who will consult other members of staff as necessary.

You can make an appointment to meet with your daughter's Head of Year at any time convenient to you both, or you can make an appointment to meet with the Principal in one of the many surgery sessions (please refer to the Academy calendar). Please email info@arkhelenswood.org to request an appointment.

If you still feel that you need to make a formal complaint, please refer to our complaints policy below.